In our commitment to provide a unique and outstanding experience for all of our valued clients we have adopted the following Policies:

Privacy Policy –

Your privacy is very important to us. Resonate Massage & Wellbeing is committed to protecting the privacy of its clients. The following outlines our policy regarding this:

  • Personal information is treated as confidential and is used only for the purpose for which it was collected
  • All client visits and conditions are treated as confidential. As such, your visit will not be discussed with any third party without your express permission
  • Information kept on file will not be shared with or released to a third party without the express consent of the client, except where required to do so by law
  • Manual records are kept in a locked filing cabinet, and electronic records are held in a password protected program
  • You have a right to access your personal information, subject to exceptions allowable by law. Should you choose to do so, any information held about you on file will be presented to you upon receipt of a written request.

Refund Policy –

A refund may be granted upon request, at the discretion of the owner, after discussion and consideration of said request. If you would like a refund because you are dissatisfied with the treatment being performed, you should inform the therapist within 15minutes of the start of the treatment that you do not wish to continue, whereby the therapist will cease the treatment immediately and you are free to leave without being charged.

Hygiene Policy –

All linen is removed for laundering following each treatment and the table is sanitised and set with fresh clean linen for every client. All hard surfaces are sanitised, with special focus on shared touch points. Oil and balm containers and any equipment used are sanitised after each use. Special care is taken to avoid cross contamination of balms by using clean implements instead of fingers to scoop out substances.

Draping Policy –

For the purposes of client comfort and dignity you will be kept well covered at all times. Only areas being treated will be exposed, these will be re-covered when the therapist moves onto another area.